Effective Date: September 20, 2024

1. Introduction

Concordia DPS LLC ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors ("you" or "your"). This Privacy Policy explains how we collect, use, store, and disclose your personal information. By using our website or engaging with our document preparation services, you consent to the practices outlined in this policy.

2. Information We Collect

We may collect the following types of information when you interact with our website or use our services:

• Personal Identification Information: Your name, email address, phone number, physical address, and other information you voluntarily provide when completing forms or contacting us.

• Document-Related Information: Information you provide to complete document preparation requests, including details relevant to immigration, civil, or consular forms.

• Payment Information: Payment details for services rendered, such as billing address and payment method. (Note: We do not store full credit card or bank account numbers; these are processed securely by third-party vendors.)

• Non-Personal Information: Technical data such as IP address, browser type, device type, and usage patterns collected automatically through cookies and analytics tools.

3. How We Use Your Information

We use the information collected for the following purposes:

• To provide and improve our document preparation services;

• To communicate with you regarding services you request;

• To process payments and manage invoicing;

• To send service updates or required notices;

• To fulfill legal and regulatory obligations;

• To monitor website usage and performance through analytics.

Note: We do not provide legal advice or representation. Any personal or case-related information is used solely for the purpose of preparing documents based on your instructions.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

• Service Providers: Third parties who assist in payment processing, technical support, or communications (e.g., email or CRM systems).

• Legal Compliance: When required to comply with laws, legal processes, or to protect our rights or the rights of others.

5. Data Security

We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to improve user experience and gather website usage data. Please see our [Cookies Policy] for more details on how cookies work and how you can manage your preferences.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you;

• Request corrections to incomplete or inaccurate data;

• Request deletion of your data (subject to legal retention requirements);

• Opt out of receiving marketing communications;

• Withdraw consent, where applicable.

To exercise any of these rights, please contact us at the details listed below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before submitting personal data.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or to comply with applicable legal, regulatory, or contractual obligations. When data is no longer needed, it will be securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. We encourage you to check back periodically to stay informed about how we protect your information.